The U.S. Passport Office Contact Information Complete Guide (2024)

All matters surrounding a passport, your most significant and valuable identification document, often demand your full attention. There is no room for doubt when handling international travel and other passport-related affairs, so if you’ve got questions that need to be answered, you’ve come to the right place.

In the blog post, we’ll cover the passport office contact information and everything else surrounding the topic.

The U.S. Passport Office Contact Information Complete Guide (1)

Table of Contents

You will be able to contact a variety of people representing different institutions that offer U.S. citizens passport services.

Various organizations, like a passport agency or a state department, can be reached either via a phone call or through the Internet by sending an email.

Locate, for instance, a U.S. state department website and head to the section usually titled “Contact Us”. That’s where you’ll find what you’re searching for. Maybe you seek information on passport renewals or perhaps you need to deal with a lost or stolen passport? That’s exactly where you can send these questions.

Read other guides on passport

  • Appointment for a U.S. Passport Office
  • DS-82 Passport Form
  • When Do You Need a Passport?
  • Can You Travel with an Expired Passport?
  • How to Apply for a U.S. Passport?
  • U.S. Passport Application Form
  • Do You Need a Passport to Go to Mexico?
  • Do You Need A Passport to Go to Hawaii?

Please note, however, that government agencies or institutions obey the same rules as any other business in terms of work time. In that case, should you require a response from a customer service representative on the same day, remember to call or write to the government institution during their working hours. That includes the 14 (fourteen) hour window from 8 (eight) a.m to 10 (ten) p.m.

The only exception to this rule, that will connect you with a passport office clerk or representative, is a life or death emergency, in which case, to talk about your predicament you’ll be asked to call 1-877-487-2778 or 202-647-4000 when you’re calling outside of normal working hours, commented earlier.

Keep in mind that the government has also set up automated passport information, working tirelessly for your convenience all day and night.

If you find the line occupied as you’re trying to reach any passport services institution, you need to be patient and wait for your turn.

Alternatively, you can try your luck in different places, where a passport acceptance agent can tell you everything you need to know.

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The U.S. Passport Office Contact Information Complete Guide (3)

Passport contact: what information can you get?

When you find the U.S. passport office contact information and are connected to their customer service, you will be free to ask away.

You can ask about, among other things:

  • full requirements like identity or name change documents needed for a successful passport application
  • appointment scheduling
  • passport fees (passport application fee, execution fee)
  • expedited service
  • processing times
  • passport application forms and which one applies to you
  • passport photo
  • passport changes
  • if you can apply early

In short, passport facility or office employees will offer what can only be described as an encyclopedic knowledge about passport matters, so don’t be shy and find the time to give them a call should you need some clarification.

Passport status information

Provided the passport agent is given accurate information, they’ll explain your passport status and the stage at which it currently is.

Thanks to that, you should have a better idea when to expect your new passport book along with the passport card if you applied for it as well.

The agent will surely be able to ease your doubts when the online service or websites don’t give satisfying answers, so consider giving passport offices a call to talk things through.

Passport requirements for a trip to a different country

Perhaps you need clarification if the location to which you plan to visit requires foreign citizens entering their land to have a valid passport or not. After all, some countries around the United States can be accessed without your passport book, with the passport cards being enough.

Maybe you need to travel internationally quickly on account of a life or death emergency, in which case the customer service representative will inform you about standard procedures in such a situation.

You can learn a lot of useful information about emergency assistance in, for instance, life-threatening illness scenarios.

Passport photo requirements and other information

Consider passport photos too. The U.S. passport photos require some very specific measurements and must obey other rules of paramount importance, all of which a passport agent will be able to explain to you clearly and accurately.

You can call them to ask about passport pictures, how to renew a passport, how to fix incorrect information in a passport book, if scheduled appointments are needed or what are the current processing times. Where to apply for a passport and which institutions can act as passport acceptance facilities.

Be advised that your questions needn’t be about yourself or your own applications or passport books or card, as you can get information for someone else. If your immediate family member needs your help with applications, go ahead and call ahead of time.

Just remember that if you want to check on their passport application and track their new passport you will need a number of information, like the person’s last name, date of birth, and last four digits of the Social Security number.

If you’re more comfortable speaking Spanish than English, you will be glad to hear that the number to customer service of the National Passport Information Center offers to connect you to another Spanish-speaking individual, ready to answer all your questions in your preferred language.

In fact, the official website reassures that their customer service speaks Spanish, so if you’re a native Spanish speaker, you should have no problems acquiring the necessary information.

However, only those two languages, meaning English and Spanish, are a part of regular service in the U.S. National Passport Information Center.

Contact for passport questions: citizens with hearing problems

Accessibility is a quality that plays a major role in modern society and is a crucial challenge for every organization or institution attempting to provide the best service possible.

Luckily, the U.S. government decided to follow suit and their passport information routine service includes a special, separate number to call if a customer experiences hearing problems. The number is 1-888-874-7793.

So if you need assistance or some clarification on various passport operations, you can go ahead and call the number.

Accessibility we were talking about in previous paragraphs extends even further when you consider that passport services do not discriminate and allow minors to give them a call as well.

Professional staff will treat a minor with respect and answer their questions as like they would have the customer been an adult.

What do the application rules require them to collect for their first or a new passport, can they apply for a passport card or can they send the application through the mail – all of their questions will find the answer they are searching for.

U.S. passport questions contact number: where else to call

Thankfully, you can call the official number seen on the Bureau of Consular Affairs website, which is 1-877-487-2778, even when abroad. Regardless of your location, you will still be treated as any other customer or applicant, so should you find yourself in need of answers about the passport, now you know who to call.

You can also contact other facilities after a quick consideration of phone call costs and turn to more local options. You’ll just need to find the number of the nearest U.S. embassy. To make matters more simple, the number to the U.S. embassy in Ottawa is: 1 613-688-5335.

While north of the border, for instance, you can choose the Vancouver passport office contact number, which is 604-685-4311, to manage your passport affairs or ask your questions.

What’s more, imagine you’re spending the time of your life on a vacation in Hawaii and realize you need some answers regarding your or your child’s passport.

You can turn to the U.S. passport office in Hawaii by calling 1-877-487-2778.

You can turn to passport offices anywhere to satisfy some important passport-related queries. Do you live in Austin in the state of Texas by any chance? The U.S. passport office’s in Austin contact number is 1-512-854-4295, so try it if you’ve got a question yourself.

You may also be interested in:

  • Do I Need a Passport to Fly Domestically in the U.S. from 2023?
  • Should I Sign My Passport with My Middle Name?

As you can see, a U.S. citizen on the hunt for answers for their passport-related questions has a lot of options to choose from.

All you need to do is make up your mind and decide if any U.S. passport office will do, or maybe you’d better contact a consulate when abroad. The NPIC remains an option as well. The bottom line is, there is a wide variety of useful information you can obtain from such sources and you’ll definitely find what you’re looking for.


How to contact a U.S. passport office?

You will find the contact information, most likely including both email addresses and numbers you can call on the website of the local institution you wish to choose. A passport acceptance facility will do, for example, but since even a postal facility can act as a passport office, they should be able to answer your questions as well.

How to call a U.S. passport office?

Once you find the right phone number, like 1-877-487-2778, be certain the institution answers calls at an hour you will be attempting yours. If you’re within the window when the office is open, call and stay on the line. If you can’t reach the passport office, wait a few minutes and try again.

Can I email the passport office?

The U.S. passport offices allow contact through the internet via email. [emailprotected] is where you should send your queries to.

Who to contact regarding passport questions?

If you have questions about your passport you can call a variety of different places, starting with 1-877-487-2778 which will reach the National Passport Information Center.
Your contact for passport questions is also a local passport office, an embassy or a consulate.
Additionally, consider contacting passport offices through the Internet and sending your questions to [emailprotected].

How to contact a passport office if I change address?

You can contact the passport office through email or a phone call, but bear in mind that U.S. citizens are not required to alter any information in their passport when changing their address.

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Michał Laszuk

Graduated from the University of Warsaw, Michał, is a travel expert with an undying thirst for adventure and a writer at PhotoAiD. A self-proclaimed book and movie critic as well, he’s always eager to visit to the most underrated or less popular travel destinations.

Passport-related issues can be complex and require attention to detail. When it comes to international travel and other passport-related matters, it is important to have accurate information. In this article, we will cover various concepts related to passport office contact information and other passport-related topics.

Passport Office Contact Information

If you have questions or need assistance with passport-related matters, there are several ways to contact the relevant institutions. You can reach out to a passport agency or a state department through phone calls or emails. To find the contact information for a specific passport office, you can visit the website of the U.S. State Department and look for the "Contact Us" section.

Working Hours and Exceptions

Government agencies and institutions, including passport offices, operate during specific working hours. If you need a response from a customer service representative on the same day, it is important to contact them during their working hours. Typically, the working hours for passport offices are from 8 a.m. to 10 p.m., which provides a 14-hour window for contacting them.

However, there is an exception to this rule. In case of a life or death emergency, you can contact the passport office outside of normal working hours by calling 1-877-487-2778 or 202-647-4000. It is important to note that this exception is only applicable for life or death emergencies.

Passport Office Services

When you contact a passport office, you can inquire about various passport-related matters. The passport office employees have extensive knowledge about passport requirements and processes. Some of the information you can obtain from them includes:

  • Full requirements for a successful passport application, such as identity or name change documents.
  • Appointment scheduling for passport services.
  • Passport fees, including the application fee and execution fee.
  • Expedited service options.
  • Processing times for passport applications.
  • Different passport application forms and which one applies to you.
  • Passport photo requirements.
  • Passport changes, such as correcting incorrect information in a passport book.
  • Applying for a passport card.
  • Applying early for a passport.

You can also seek information on behalf of someone else, such as a family member. However, if you want to check the status of someone else's passport application or track their new passport, you will need specific information, such as their last name, date of birth, and the last four digits of their Social Security number.

Language Accessibility

If you are more comfortable speaking Spanish, you will be pleased to know that the National Passport Information Center offers customer service in Spanish. They have Spanish-speaking representatives who can assist you with your passport-related questions.

Accessibility for Citizens with Hearing Problems

The U.S. government recognizes the importance of accessibility and provides a separate number for individuals with hearing problems. If you experience hearing difficulties and need assistance or clarification on passport operations, you can call 1-888-874-7793.

Contacting Passport Offices from Abroad

If you are abroad and need to contact a U.S. passport office, you can call the official number provided on the Bureau of Consular Affairs website, which is 1-877-487-2778. Regardless of your location, you will be treated like any other customer or applicant.

Alternatively, you can contact the nearest U.S. embassy for passport-related inquiries. For example, the contact number for the U.S. embassy in Ottawa is 1 613-688-5335. If you are in Hawaii, you can reach the U.S. passport office there by calling 1-877-487-2778.


In conclusion, there are various ways to contact a U.S. passport office for assistance with passport-related matters. You can reach out to them through phone calls or emails, and they can provide you with information on requirements, fees, processing times, and other passport-related topics. It is important to contact them during their working hours, except in the case of a life or death emergency. Additionally, there are language accessibility options for Spanish speakers and individuals with hearing problems.

The U.S. Passport Office Contact Information Complete Guide (2024)


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